| TERMS AND CONDITIONS FOR GROUP BOOKINGS |
The Club’s Group Service
The Club’s Group meal reservations Service operates in the name and on behalf of the restaurants it represents. The restaurants represented are solely responsible for the commitments contracted.
The Group service is directly attached to the restaurants it represents, with whom it cooperates closely. The group service team is at your disposal to advise you effectively, negotiate the best terms and conditions for your services, manage and follow-up your bookings with precision and ensure that everything runs as planned.
Best BB rates and confidential terms
The restaurants represented by the Groups service guarantee you the best confidential B2B group rates, as well as 1 free meal for every 20 paying pax. (limited to 9 free meals per group).
Restaurant supplier files
The supplier data files for each restaurant (identity, company registration number, bank details, insurance confirmation) are available on request. The restaurants represented by the Groups service certify that they comply with the health and safety standards applicable to the restaurant sector and have professional civil liability insurance covering any damage to final clients.
Bookings
Reservations for group meals are validated and confirmed by Group Services, subject to restaurant acceptance and availability. Group Services will follow up your reservations until they have been successfully completed. In the event of force majeure preventing a restaurant from accommodating a group, The Group Services will assist you with an alternative solution.
Invoicing
Invoices are sent to you in PDF format by the groups department in the name and on behalf of the restaurants. They are payable directly to each restaurant. You are required to send copies of transfers or proof of payment to the Group Services department, which follows up and verifies bank transactions.
Final group size
The final number of participants must be notified to the Group Service 7 days before the event. It may be reduced by a maximum of 15% of the final number until D-4. The final headcount communicated to Group Services will be used as the basis for invoicing.
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Cancellation Policy (Groups of less than 50 pax)
Cancellation free of charge: Day D-7 before 12.00 noon
50% of the order: Between Day D-7 after 12:00 and Day D-4 before 12:00
100% of the order: Between Day D-4 after 12:00 and Day D – or No show
Cancellation Policy (Groups over 50 pax / Dinner Cruises)
Cancellation free of charge: Day D-10 before 12:00 noon
50% of the planned order: Between Day D-10 after 12:00 and Day D-6 before 12:00
100% of the planned order: Between Day D-6 after 12:00 and Day D – or No show
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| FOR YOUR TOUR LEADERS |
Make sure you provide the addresses and telephone numbers of the
restaurants booked to your tour leaders.
Tour leaders – When to contact the restaurant?
Your Tour leader must imperatively contact the restaurant directly by telephone in the following cases:
– Any foreseeable delay of more than 15 minutes.
– Any information concerning special diets or last-minute allergies.
Delays and No-shows
In the event of a significant delay of more than 45 minutes, the restaurant will do its utmost to accommodate the group at a time that suits its possibilities and the service in progress (without guarantee).
Any delay of more than 45 minutes without communication from the Tour leader may be considered a « no-show ».
